Placing An Order - Orders can be placed through our online shop, by email, instant messenger or over the phone. We also have a shop you can visit in person if you're in the neighbourhood! See our Contact Us page for details.
Online Shop Orders - The easiest way to order is via our online shop, as you will be prompted for all the required information. Firstly log in or create an account. Then browse our online catalogue to find what you need. If you cannot find something either contact us before submitting your order, or provide a description in the ‘comments’ box when checking out. When checking out you will have the opportunity to provide a delivery address alternate to your billing address. You can also use the comments box to advise us of any special delivery requests or instructions. We will try to accommodate where possible.
Custom Orders - We offer custom colours and finishes for our racks and luggage. Please include details of what you require in the 'comments' box at the checkout or contact us directly to discuss. We are always expanding our range so if you cannot see your make or model, or you have a custom machine, contact us directly to arrange a consultation with our workshop to see what we can do.
Payment - We accept credit / debit card payments through the online shop, or by telephone. If you choose to pay over 3 monthly instalments we will be in touch for the first payment. If you're visiting us in person you can pay cash of course!
Despatching orders - All orders despatched to a UK address have free shipping. Orders despatched to address outside of the UK have reduced shipping. Please contact us and we will be happy to provide a quote without obligation.
Lost Parcels - Occasionally parcels and packages get lost but all our orders are insured automatically and in the majority of cases at no extra cost to you. Royal Mail does not consider an untracked item as lost until at least 10 working days have passed. If in doubt please contact us, confirming the delivery address, we will do our very best to locate the package if possible. If it is confirmed as lost we will replace the items.
Returns - We are happy to accept returns for a refund or exchange, please contact us to let us know why you wish to return any part of your order. Return shipping must be covered by you, and will be refunded upon receipt of your return if we have made a mistake or the parts are not correct. If you have changed your mind, return shipping costs must be covered by you. Custom orders are viewed on a case-by-case basis. Please contact us before returning a custom order.
Faulty or incorrect items - If anything does not meet the high standard you expect, or does not work in the way it should, please contact us in the first instance and we will do whatever we can to put it right, either through replacement or refund.
Warranty - All our equipment comes with an automatic 10-year warranty, as we are sure of the products we manufacture and sell. Please keep your receipt in a safe place.
General Terms and Conditions -
- Prices are correct at the last update of the website. Please be aware that they can go up as well as down!
- All prices are shown inclusive of VAT and are in GBP. We do not offer prices in any other currency.
- VAT will be deducted at the checkout for countries outside of the EU.
- The online shop is not a live stock website, items on the website are not necessarily ‘in stock’, they are only ‘available’.
- Most item photos are of the actual item itself. In some cases we may use a generic item for illustration. When manufacturers change the appearance /material/ contents of a kit without notice we will do our best to update the image as soon as possible.
- Harassment or abuse, verbal or otherwise, to our staff will not be tolerated. Anyone using profane or derogatory language to our staff may be refused service and have their account suspended without notice.
Craven Equipment is owned by Draganfly Motorcycles Company No. 08451344 VAT GB160988281
